Customer Service Officer

Campany | MekongNet ISP |
---|---|
Website | https://mekongnet.com.kh/ |
Phone | 081 831 516 / 061 226 648 |
Adress | AnAnA Building: # 95, 4th Floor, Preah Norodom Blvd., Phnom Penh |
Level | Bachelor Degree | Term | Full Time |
---|---|---|---|
Hiring | 3 | Sex | Female |
Salary ($) | Negotiable | Age | |
Type | Permanent | Location | phnom penh |
Job Category | Customer Services | Job Views | 550 |
Publish date | 28-Jan-2021 | Close Date | 28-Feb-2021 |
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese is a plus
• Be computer literate especially in Microsoft Office
Name | MekongNet HR |
---|---|
Phone | 081 831 516 / 061 226 648 |
career@mekongnet.com.kh |

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