Customer Service Officer

Campany MekongNet ISP
Website https://mekongnet.com.kh/
Phone 081 831 516 / 061 226 648
Adress AnAnA Building: # 95, 4th Floor, Preah Norodom Blvd., Phnom Penh

Level Bachelor Degree Term Full Time
Hiring 3 Sex Female
Salary ($) Negotiable Age
Type Permanent Location phnom penh
Job Category Customer Services Job Views 421
Publish date 28-Jan-2021 Close Date 28-Feb-2021

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese is a plus
• Be computer literate especially in Microsoft Office

Name MekongNet HR
Phone 081 831 516 / 061 226 648
E-mail career@mekongnet.com.kh
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