- To handle customer inquiries both telephone and e-mail.
- To assign resources to solve customer problems on time.
- To manage and deal with customer complaints in a professional manner.
- To create cases in our CRM system
- To provide 24 hours service to customer.
- To satisfy customers requirements by identifying and prioritizing customer issues for solution.
- To provide excellent service to the customer.
- To follow standard operating procedure and policies of the company.
- To prepare monthly reports and complete call logs report as required.