Closing Date: 14/12/2020

Location: Head Office-Phnom Penh



- Develop objectives for the call center’s day-to-day activities, call center manual, sales strategies for call center to guarantee success and growth.
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
- Monitor and improve ordering, telephone handling and other procedures.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.).
- Receives customer incoming calls professionally.
- Responds to customer inquiries and complaints through phone.
- Provides customers service through phone.
- Routes calls to appropriate resource.
- Follows up customer calls if necessary.
- Complete call logs.
- Produce monthly call reports, call center roster…etc.
- Perform other tasks assigned by supervisor.