Supervisor, Call Center

Campany Hattha Bank Plc
Phone 069222800/086354354
Adress building#606/St.271/Sansam Kosal 3 village/Boeng Tumpun 1 Sangkat/Mean Chey Khan/Phnom Penh Capital

Level Bachelor of Science Term Full Time
Hiring 2 Sex Unlimited
Salary ($) Negotiable Age 18
Type Permanent Location phnom penh
Job Category Manufacturing Job Views 302
Publish date 26-Nov-2020 Close Date 14-Dec-2020

Closing Date: 14/12/2020

Location: Head Office-Phnom Penh

- Develop objectives for the call center’s day-to-day activities, call center manual, sales strategies for call center to guarantee success and growth.
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
- Monitor and improve ordering, telephone handling and other procedures.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.).
- Receives customer incoming calls professionally.
- Responds to customer inquiries and complaints through phone.
- Provides customers service through phone.
- Routes calls to appropriate resource.
- Follows up customer calls if necessary.
- Complete call logs.
- Produce monthly call reports, call center roster…etc.
- Perform other tasks assigned by supervisor.

- Bachelor or master degree in business, marketing or related fields.
- Knowledge and at least 02 years experiences of the operations within branch, customer service, Call Center.
- Solid skills in customer focus and services.
- Positive attitude and self-motivation.
- Communications skill both in Khmer and English.
- Flexible and adaptive to all background of customers.
- Knowledge of project management, reporting, Microsoft Word and Excel.

How to Apply
- Email:
- Submit to our nearest branch

Name Hattha Bank Plc
Phone 069222800

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