Job Description

Welcome listen and handle customer’s queries and complaints through face-to-face phone calls or written communication. Escalate customer’s queries and complaints to Customer Service Supervisor in case she he cannot deal with them Document and track customer issues complaint and queries on given reporting system Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder calling by phone to customer nonpayment or long overdue and visit at their place. Monitor accounts receivable billing collection is accurate update Prepare and send daily weekly monthly report to Customer Service Supervisor

Job Requirements

Bachelor Degree High Diploma in Business Administration Accounting Finance or other related field At least 1-year experience in Customer Service function Ability to articulate and simplify customer issues and solution Good spoken and written Khmer English Chinese is a plus Be computer literate especially in Microsoft Office

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